Details

Salary and Benefits

ރުފިޔާ 13,800+ (ވާހަކަދައްކައިގެން ގޮތެއް ނިންމޭނެ)

Job Description

Post:

Customer Service Associate

No of Vacancy:

01

Post Type:

Permanent

Department:

Sales and Relationship Management

Reporting to:

Relationship Manager

 

Key Tasks, Responsibilities, and Deliverables:

• Provide customers with the products and service information of the company in an effective and efficient manner.
• Attending to emails, customer queries, and phone calls in a timely and professional manner.
• Respond to customer inquiries.
• Attend and manage customer information received via portal.
• Maintaining accurate records of discussions with customers.
• Handle and resolve customer complaints.
• Identify and escalate priority issues.
• Review feedback from customers and identify trends for improvement.
• Learning about the products and services of the company as well as keeping up to date on any changes.
• Undertake other miscellaneous tasks assigned by the Supervisor/Manager.

Requirements and Qualifications:

• GCE ‘O’ Level five pass

Or,

• Certificate Level 3 in relevant field.

Other Competencies required:

• Excellent interpersonal and communication skills and ability to interact with customers in a professional manner.
• Experience in the customer service and/or banking or financial services industry would be an added advantage.
• Excellent computer skills including processing word documents, spreadsheets, and databases. 

Other benefits:

• Health Insurance as per company policy.
• Training and development opportunities.

 Working Hours: 

• The selected applicant will be required to work from 0800 to 1600 on weekdays.   

Documents required with the job application:

• Complete and up-to-date Curriculum Vitae (CV).  
• Copy of National Identity Card. 
• Copies of academic certificates with transcripts. 
• All international certificates must be accredited by MQA.
• Reference letters from current/ previous employers certifying types of employment, job roles, and service period. 
• Recommendation letters from previous supervisors or employers (optional). 

How to Apply:

• Required documents should be submitted using the link: https://smedmv.aidaform.com/job-application-form-customer-service-associate before 07th April 2026 14:00 hrs.

Important notes for applicants:

• Incomplete applications will be rejected without further notice.
• Applications should be submitted only via the given link, applications received via email will be rejected.
• Only short-listed candidates will be notified for an interview.

For inquiries, please contact us on weekdays between 8:30 am to 14:00 pm 1613 or email at careers@smedigital.mv

Requirements and Qualifications

Minimum Experience

Not Specified