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MyCareer

Certificate III in Customer Support and Service Engineer Expired

CYRYX College

Course Fee
Free
Level
N/A
Duration
4.5
Island
Male' City, Male'
Course Details

The Certificate III in Customer Support and Service Engineer covers a range of topics and competencies to prepare individuals for a career in customer support and service engineering. This course include the following areas of study:

Customer Service Principles: Understanding the principles and importance of customer service, including effective communication, problem-solving, and conflict resolution techniques.

Technical Support: Developing technical knowledge and skills to troubleshoot, diagnose, and resolve customer issues related to various products, services, or technologies.

Modules
  • Windows Operating System & Utilities
  • Fundamentals of Hardware & Troubleshooting
  • PC Fundamentals
  • Windows Essentials
  • Network Basics
  • Leadership and Working in Teams
  • PC Configuration and Maintenance
  • Customer Support Service
  • Final Project
Requirements
  • Completion of Grade 6 OR (16 years of age AND able to communicate in English)
Employer Logo
CYRYX College
Course Starts 17 July 2023
Published Date
23 June 2023
Expiry Date
31 July 2023

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