Details

Salary and Benefits

MVR 8,000 - MVR 12,000

Job Description

Position Summary:
We are seeking a proactive, detail-oriented, and highly responsive Admin & Communication Officer to manage all administrative and communication tasks during the night shift at our Moonima Catering Kitchen. The role involves handling customer emails and orders in real-time, ensuring smooth coordination with the kitchen team, and maintaining accurate records for operational efficiency.

Key Responsibilities:

1. Customer Communication & Order Handling

• Attend to all incoming emails and messages promptly during duty hours.
• Accurately record and process customer orders, ensuring timely communication with the kitchen team.
• Clarify and confirm order details with customers when necessary.
• Maintain professionalism and responsiveness in all customer interactions.

Administrative Support

• Maintain up-to-date order logs, reports, and other required documentation.
• Ensure all order details are accurately entered into the system for tracking.
• Prepare daily shift reports for the Catering Operations In-Charge.

Operational Coordination

• Act as the primary communication bridge between customers and the kitchen team during the night shift.
• Coordinate with relevant departments to ensure all customer requirements are met.
• Assist in urgent operational matters requiring immediate attention.

Quality & Service Assurance

• Monitor order handling processes to ensure accuracy and timeliness.
• Escalate any delays, issues, or special customer requests to the appropriate supervisor.

General Duties

• Maintain a clean and organized work desk and filing system.
• Support management with any additional tasks as required. 

Qualifications & Skills:

• Proven experience in administration, customer service, or communication roles.
• Strong written and verbal communication skills in English (additional languages will be an advantage).
• Proficiency in email handling, Microsoft Office, and order management systems.
• Excellent attention to detail and ability to multitask under pressure.
• Highly proactive, organized, and responsive, especially during night hours.

Key Competencies:

• Fast learner with problem-solving skills.
• Strong sense of responsibility and urgency.
• Ability to work independently with minimal supervision.
• Professional, polite, and customer-focused demeanor.

Work Schedule & Site:

• Night Shift: 08:00 PM to 05:00 AM
• 6 days a week (1 day off)
• Moonima Lounge at International Airport

Send your CV to: career@symphonymaldives.com

Requirements and Qualifications

Minimum Experience

Not Specified

Documents to Submit

Documents

• ID Card
• Police Report
• Educational Certificates
• Reference Letters

Other Information

Employment Types

• Full-Time

Field of work

• Services

Skills

• Communication
• Customer service skills
• Excellent written communication skills (grammar, spelling, punctuation)
• System administration