Details

Salary and Benefits

MVR 8,000 - MVR 10,000

Job Description

Job Title:  Customer Service Coworker

 

Job Summary

The Customer Service Coworker is responsible for managing customer inquiries, processing orders, and ensuring a seamless shopping experience across all digital platforms. This role requires strong communication skills, problem-solving ability, and attention to detail.

 

Key Responsibilities

• Respond promptly to customer inquiries via social media platforms, phone, WhatsApp, Viber, and email.

• Process orders, payments, and follow up on delivery schedules.

• Assist delivery teams to fulfil orders and give updates to customers.

• Handle customer complaints and other issues professionally

• Provide accurate product information (materials, dimensions, availability)

• Coordinate with warehouse and delivery teams to ensure timely fulfillment

• Update CRM systems with accurate customer records and interactions

• Monitor online reviews and maintain high customer satisfaction ratings

• Support after-sales service.

 

Requirements

• Previous experience in customer service, retail, or e-commerce preferred

• Strong written and verbal communication skills

• Ability to multitask in a fast-paced online environment

• Basic computer skills (CRM systems, Excel, email platforms, social media tools)

• Problem-solving mindset with attention to detail

• Professional, courteous, and customer-focused attitude.

 

Preferred Skills

• Experience in online retail.

• Familiarity with omnichannel communication platforms

• Understanding of logistics and delivery coordination

 

Performance Indicators (KPIs)

• Response time to inquiries.

• CRM/Data Accuracy Compliance

• Information Accuracy

• Resolution time for complaints.

• Upselling / Cross-Selling Contribution

 

Salary can be negotiated based on experience and education. Bike/Car driving license will be an advantage as field work is required from time to time.

 

 

Requirements and Qualifications

Minimum Experience

1 Year

Minimum Qualification

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Age

18 - 35

Documents to Submit

Documents

• - CV
• - Identification
• - School Leaving Certificates
• - O Level Results
• - Police Certificates

Other Information

Employment Types

• Full-Time

Field of work

• Services

Skills

• Flexibility and adaptability
• Logic
• Time Management Skills