Details

Salary and Benefits

MVR 12,000 - MVR 13,000

Job Description

 

TERMS OF REFERENCE (TOR)

Post: Customer Service Representative  

No of Vacancies: 01                    

Post Type: Full time

Department: Credit – Customer Service Unit

Reporting to: Assistant Manager – Customer Service   

Key tasks, responsibilities, and deliverables: 

• Handle customer queries related to the products and offers appropriate solutions.
• Resolve customer complaints via phone and email.
• Provide information to potential customers on loan products and services.
• Refer complex queries to the Credit Analysts and schedule meetings with credit analysts.
• Receive customer applications and forward them to the Credit Department.
• Assist the credit team by verifying and collecting additional information from the customers.
• Work closely with Credit Analysts to ensure proper customer service is being delivered.
• Maintaining all records of customer service.
• Carry out miscellaneous administrative tasks as assigned by the organization.

Requirements and Qualifications: 

• GCE ‘A’ Level minimum two ‘C’ pass and SSC Dhivehi pass. OR, 
• GCE ‘O’ Level minimum three ‘C’ pass and SSC Dhivehi pass with 1-year relevant experience. 

Other Competencies required: 

• Strong analytical, problem-solving, and decision-making skills.
• Excellent interpersonal and communication skills and ability to interact with customers in a professional manner.  
• Excellent computer skills including the processing of word documents, spreadsheets, and databases.  
• Familiarity with trade, economic development, and the development of the private sector in the Maldives would be an added advantage.  
• Experience in the banking or financial services industry would be an added advantage. 

Remuneration package:

• Gross pay between MVR 12,000 – MVR 13,000 depending on the Qualification and Experience.

 

Working Hours:  

• The selected applicant will be required to work from 0800 to 1600 on weekdays.  

Documents required with the job application:  

• Complete and up-to-date Curriculum Vitae (CV). 
• Copy of National Identity Card. 
• Copies of academic certificates with transcripts.
• All international certificates must be accredited by MQA.
• Reference letters from current/ previous employers certifying type of employment, job roles, and service period. 
• Recommendation letters from previous supervisors or employers (optional). 

How to Apply:  

• Required documents should be submitted using the link: https://sdfcmv.aidaform.com/job-application-form-customer-service-representative1 before 23rd January 2022, 14:00hours. 

Important notes to applicants:  

• Incomplete applications will be rejected without further notice.
• Applications should be submitted only via the given link, applications received via email will be rejected.
• Only short-listed candidates will be notified of the interview.

For inquiries, please contact us on weekdays between 9:00 am to 14:00pm via phone 3026015 / 3026016 or email to hr@sdfc.mv 

Requirements and Qualifications

Minimum Experience

Not Specified