Details

Salary and Benefits

MVR 12,500 - MVR 13,500

Job Description

TERMS OF REFERENCE (TOR) 

Post: Customer Service Representative   

Vacancies: 01                    

Post Type: Full time  

Department: Loan Application Support Department

Reporting to:   Manager - Loan Application Support

Key Tasks, Responsibilities, and Deliverables:    

• Provide customers with the products and service information of the corporation in an effective and efficient manner.
• Attending to emails, customer queries, and phone calls in a timely and professional manner
• Respond to customer inquiries.
• Maintaining accurate records of discussions with customers.
• Handle and resolve customer complaints.
• Identify and escalate priority issues.
• Review feedback from customers and identify trends for improvement.
• Attend and complete basic documentation for applications received through the customer portal.
• Learning about the products and services of the corporation as well as keeping up to date on any changes.
• Undertake other miscellaneous tasks assigned by the Supervisor/Manager.

Requirements and Qualifications: 

• Certificate Level 3 in relevant field. OR,
• GCE ‘O’ Level three ‘C’ pass and SSC Dhivehi pass with 3 years relevant experience.

Other Competencies required:

• Strong analytical, problem-solving, and decision-making skills.
• Excellent interpersonal and communication skills and ability to interact with customers in a professional manner.  
• Excellent computer skills including processing word documents, spreadsheets, and databases.  
• Familiarity with trade, economic development, and the development of the private sector in the Maldives would be an added advantage.  
• Experience in the banking or financial services industry would be an added advantage. 

Remuneration Package:  

• Gross pay is between MVR 12,500 – MVR 13,500 depending on the Qualification and Experience. 

Working Hours:  

• The selected applicant will be required to work from 0800 to 1600 on weekdays.  

Other benefits:

• Health Insurance as per company policy
• Training and development opportunities

Documents required with the job application:  

• Complete and up-to-date Curriculum Vitae (CV). 
• Copy of National Identity Card. 
• Copies of academic certificates with transcripts (All international certificates must be accredited by MQA)
• Reference letters from current/ previous employers certifying type of employment, job roles and service period. 
• Recommendation letters from previous supervisors or employers (optional). 

How to Apply:  

• Required documents should be submitted using the link:https://sdfcmv.aidaform.com/job-application-form-csr7 before 22nd January 2023, 14:00hours.

 Important notes to applicants:  

• Incomplete applications will be rejected without further notice.
• Applications should be submitted only via the given link, applications received via email will be rejected.
• Only short-listed candidates will be notified for interview.

For inquiries, please contact us on weekdays between 9:00 am to 14:00 pm via phone at 3026016 / 3026018 or email to careers@sdfc.mv 

Requirements and Qualifications

Minimum Experience

Not Specified

Other Information

Employment Types

• Full-Time

Field of work

• Services