Details

Salary and Benefits

MVR 13,800+ (Negotiable)

Job Description

TERMS OF REFERENCE (TOR)

Post: Customer Service Representative
Vacancies: 01
Post Type: Permanent
Department: Loan Application Support Department
Reporting to: Manager - Loan Application Support

Key Tasks, Responsibilities, and Deliverables:
• Ensure a friendly and organized atmosphere at the customer front office, ensuring all customers
feel welcome and their requirements are addressed promptly.
• Effectively communicate information about the corporation's products and services to customers
through the customer front office, email, telephone, and customer portal.
• Review of the basic documentation for applications submitted to the corporation, ensuring
accuracy and completeness.
• Handle incoming customer calls received through the call center, directing inquiries to the
appropriate departments and ensuring timely responses.
• Monitor and manage customer support requests submitted through the customer portal,
ensuring they are attended to and resolved efficiently.
• Address and resolve customer complaints promptly and effectively, striving for customer
satisfaction.
• Collect, analyze, and manage customer feedback to identify areas for improvement to enhance
customer experience.
• Collaborate with other departments to ensure seamless communication and resolution of
customer issues.
• Maintain accurate records of customer interactions, feedback, and resolutions for future
reference and analysis.
• Stay updated on the corporation’s policies, products, and services to provide accurate
information and support to customers.
• Continuously strive to improve customer service processes and procedures to enhance overall
customer satisfaction.
• Perform other ad-hoc tasks as assigned by the Supervisor/Manager.

Requirements and Qualifications:
• Certificate 3 in relevant field,
 OR,
• GCE ‘O’ Level 5 pass
 OR
• GCE ‘O’Level 3 pass with 1-year relevant experience.

Other Competencies required:
• Excellent interpersonal and communication skills and ability to interact with customers in a
professional manner.
• Experience in the customer service and/or banking or financial services industry would be
an added advantage.
• Excellent computer skills, including processing Word documents, spreadsheets, and
databases. 
• Familiarity with trade, economic development, and the development of the private sector in
the Maldives would be an added advantage. 
• Experience in the banking or financial services industry would be an added advantage.

Remuneration Package:
• Gross pay: MVR 13,800

Working Hours:
• The selected applicant will be required to work from 0800 to 1600 on weekdays.  
Other benefits:
• Health Insurance as per company policy
• Training and development opportunities

Documents required with the job application:
• Complete and up-to-date Curriculum Vitae (CV).
• Copy of National Identity Card.
• Copies of academic certificates with transcripts (All international certificates must be
accredited by MQA)
• Reference letters from current/ previous employers certifying type of employment, job roles,
and service period.
• Recommendation letters from previous supervisors or employers (optional).

How to Apply:
• Required documents should be submitted using the link: https://sdfcmv.aidaform.com/job-application-form-customer-service-representative9    before 30th July 2024, 14:00hours.
Important notes to applicants:
• Incomplete applications will be rejected without further notice.
• Applications should be submitted only via the given link; applications received via email will
be rejected.
• Only short-listed candidates will be notified for interview.
For inquiries, please contact us on weekdays between 9:00 am to 14:00 pm via phone at 3026016 /
3026018 or email to careers@sdfc.mv

Requirements and Qualifications

Minimum Experience

Not Specified