Details

Salary and Benefits

MVR 7,500 - MVR 10,000
Sales Bonus

Job Description

1. Customer Support: Provide timely and accurate responses to customer inquiries via phone, email, and chat regarding order status, product information, shipping, returns, and other relevant topics.

2. Problem Resolution: Identify and resolve customer issues and complaints effectively and efficiently, aiming for first-call resolution whenever possible.

3. Order Management: Assist customers with placing orders, modifying existing orders, processing refunds, and initiating exchanges, adhering to company policies and procedures.

4. Technical Assistance: Troubleshoot and provide basic technical support for navigating the e-commerce website, account login issues, payment processing, and other online platform-related concerns.

5. Product Knowledge: Maintain up-to-date knowledge of the company's product offerings, promotions, pricing, and inventory availability to accurately address customer inquiries and recommend suitable products.

6. Communication: Communicate effectively with customers and internal teams to relay feedback, escalate unresolved issues, and collaborate on problem-solving initiatives.

7. Documentation: Accurately document customer interactions, including inquiries, resolutions, and any relevant notes, in the CRM system to ensure a comprehensive customer service record.

Requirements and Qualifications

Minimum Experience

Not Specified

Minimum Qualification

ސާނަވީ ތަޢުލީމު

Age

22+

Documents to Submit

Documents

• - CV
• - ID Card Copy

Other Information

Employment Types

• Full-Time

Field of work

• Services